Privacy Policy

Privacy Policy
Effective Date: 01 January 2025

EXILLIUM FZCO (“we”, “our”, or “us”) is committed to safeguarding your privacy and ensuring your personal data is managed in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”). This Privacy Policy outlines how we collect, use, and protect your data when you engage with our services, website, or other platforms.

1. Scope and Applicability

This policy applies to all personal data handled by EXILLIUM FZCO across all channels, including our website (https://exillium.com), customer support, and third-party integrations. By using our services, you agree to the data practices described herein.

2. Data We Collect

We collect personal data to enhance and deliver our services effectively.

a. Personal Information You Provide

Identifiers such as name, email address, phone number, and business details.
Information provided through forms, surveys, or consultations.
Account details for registered users.

b. Data Collected Automatically

Technical data such as IP address, browser type, and device information.
Behavioral data tracked through cookies and analytics tools.

c. Third-Party Content and Media Uploads

Interactions with embedded media or third-party content may involve additional data processing.

3. Purpose of Data Use

Your data may be used for the following purposes:

Service delivery and enhanced customer support.
Website security, optimization, and functionality.
Legal and regulatory compliance.
Research and service improvement using anonymized data.

4. Data Sharing

We do not sell personal data. However, data may be shared:

With service providers for technical and operational support.
Where legally required or for regulatory compliance.
With trusted third-party platforms integrated into our services.

5. Cookies and Tracking Technologies

a. Overview

Cookies are small data files used to improve your site experience.

b. Types of Cookies

Essential – Necessary for core website functionality.
Performance – Track user behavior for analytical improvements.
Preference – Save user settings for a personalized experience.

c. Cookie Management

You may control cookie settings via your browser, although this may impact site performance.

6. Retention and Storage

Customer Data: Retained as long as necessary for service delivery or as required by law.
Comments and Media: Stored indefinitely to support ongoing engagement and content retention.

7. Your Rights

Under UAE data protection regulations, you have the right to:

Access your personal data.
Request corrections to inaccurate data.
Request deletion of data, where permissible.
Restrict data processing under certain conditions.
Object to data processing based on legitimate interest.

To exercise these rights, please contact us at [email protected].

8. Data Security and International Transfers

We employ industry-standard security measures to protect your data. Any international data transfers are handled in compliance with UAE data protection laws and include adequate safeguards.

9. Embedded Content and Third-Party Services

Our website may feature content from external sources. These are governed by their respective privacy policies, which we encourage you to review separately.

10. Disclaimer

While we apply robust security protocols, data transmission over the internet is inherently risky. We cannot guarantee absolute security and shall not be liable for breaches beyond our control.

11. Policy Updates

We reserve the right to update this Privacy Policy to reflect changes in law or operational practices. Any updates will be published here with a revised effective date.

12. Contact Us

For privacy-related inquiries or concerns, please reach out to:
Email: [email protected]